IdentityIQ is hanging when I want to enroll fingerprints

Root Folder > IQ Range
Problem:
 
After clicking on “Edit Person”, you clicked on the “Update biometric data” tab, and now the software stopped responding.
 
Issue:
 
This issue sometimes occurs when the software isn’t picking up the USB enrollment device. 
 
How to fix it:
 
Unplug and plug in the USB enrollment device.

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