Click Connect To
Click Show all connections
Right-click on Local Area Connection, click Properties.
Select Internet Protocol (TCP/IP) and click Properties
Assuming the reader is on the IP Address 10.0.0.250, change your IP Address to 10.0.0.221 and your Subnet Mask to 255.255.255.0
Click OK again.
Now, press the Windows Key on your keyboard and, while holding it down, press R – the windows key is the one that opens the start menu when you press it.
The RUN window will open. In the text field, type “cmd” without the quotation marks and press Enter.
In the command window that pops up, type ping 10.0.0.250 and press enter
If your results look like this:
the problem is something to do with your network settings – you’re on the wrong IP range, the network cable is broken, the reader isn’t connected to the reader, something along that line.
If your response looks like the image below (ignore the 127.0.0.1 address, this is just to show you the correct result) the reader can be communicated with.
Next, check if the reader finds a connection. To do so, check the bottom-right corner of the screen. If it has a tiny block in, it has detected network communications.
If that block is NOT there, the cable is broken, the reader is not connected to the network, the reader’s network port is blown or your switch doesn’t work.
If you see the connection box in this corner, you were able to ping your reader and everything worked as expected, you can open Access Control 5.4. If not, your problem is of a more severe nature and you will have to courier the device back to us (if you’re certain the problem is not with your network).
Access Control 5.4
Click on Access Control and in the Access Control Tree, right-click on the reader and click Access Control Tree Maintenance followed by Delete Node.
IMPORTANT NOTE: DELETING AND RE-ADDING THE READER WILL CLEAR IT OF ALL EXISTING DATA AND FINGERPRINTS. IF THE CLOCKING INFORMATION YOU REQUIRE ISN’T IN THE DATABASE ALREADY, YOU WILL LOSE THIS!
If you don’t want to reset the reader, follow the steps in the Changing your machine’s IP document that was attached as well, rather than deleting and re-adding the device.
Now right-click on the access control tree, select Access Control Tree Maintenance, and click Add New Child Node.
Enter a name for the reader - what will be displayed on its screen - and make sure to tick ASSIGN A READER TO THIS NODE
Next, select NETWORK and enter the reader's CURRENT IP (that would be 10.0.0.250) to connect to it. Click Connect.
If the reader connects, the Serial Number box will populate.
When it has connected (this may take a while) it will display the Reader Settings
Click Apply Network and close the software. You can now return to the first section of this guide and change your IP address back – if it was on Obtain IP address automatically, select that. If it had a static IP, please re-enter the details you wrote down, save the changes and you should be able to use the reader as usual.
Please note that the reader must be plugged in, turned on and connected to the network.
The software will attempt to connect to the reader in order to gather settings from it. If the connection was successful, you will see the screen below.
Change the IP address under Network Settings to match your main network, making sure that you don’t give it the same IP as something else on the network.
Click Apply Network and close the software. You can now change your IP address back – if it was on Obtain IP address automatically, select that. If it had a static IP, please re-enter the details you wrote down, save the changes and you should be able to use the reader as usual.
Finally, repeat the Ping process outlined above, pinging it using the new IP you applied. If you receive a response, the change was successful and you can continue.