My iDU5 keeps freezing

Root Folder
 
Problem:
 
  • The unit keeps on freezing after a short period of time.
  • Particularly when the keypad is being used
  • Keypad lights are on once it freezes as well as the screen
  • When trying to "ping" the reader form the computer, the request times out.
  • The quick reboot (C x3) does not work, it only boots up once power is plugged out and in.
Wiring : 2x IDU5 readers connected to a mag-lock running on a 12V 3Amp power supply.
 
 
Troubleshooting:
 
The power supply is most likely to be the problem with this reported fault. Check by disconnecting one reader off of the power supply, and check if the problem persists.

Also double check the wiring of the devices.
 
 
The above steps should isolate the problem.
 
The iPulse Support team
 
 
 

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