Installing the Brother Client Components

Root Folder
This article applies to customers making use of the brother QL5xx or QL 7xx series label printers. The guide will walk you through the installation.


This article assumes the following:
  • You have a printer of the correct make and model.
  • You have installed the correct drivers for your label printer.
  • You have administrative rights on the PC you are performing the installation on.
If you can’t answer yes to all of the above, please make sure that you complete those steps before attempting to continue.

What are the Client Components for?

The Brother Client Components installer adds a number of tools and functions that don’t come standard with the device drivers. It’s the client component of the SDK – Software Development Kit – that developers use to make the label printer do more than it usually does. If it’s not there, the label printer won’t understand what VisitorIQ is asking it to do and your badges won’t print. 

Where to find the client components

The client components should be on your installation disc, usually under the Prerequisites folder. The file name will be bcciw31001.msi. If you’ve been issued a Master Installation Disc, it should be selectable from the prerequisites installation menu on the disc’s autorun screen.
If you don’t find it there, you can download it from Brother’s website:
The files are around 12.5MB in size, so download should be relatively quick.
Note: We’ve seen it happen once or twice where the 64-bit client components would not work on a 64-bit Operating System. Installing the 32-bit components worked fine. If you do encounter this problem, download and install the 32-bit version and try again. 

Which version should I use?

At the time of writing, the latest version of the Brother Client Components is 3.1.001. This is the minimum required version for use with VisitorIQ.

Installing the Client Components

The download tends to happen rather fast – a couple of seconds.
You’ll basically only see one screen, as indicated below.
If you’re unsure if it’s installed, open Control Panel and click on Programs and Features. In the list of installed software, you should see an entry for B-PAC3 Client Component
That’s it, you’re done.

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